Consumers are contacting Better
Business Bureau serving Eastern North Carolina regarding problems they are
experiencing with Grand Furniture Gallery in Cary. Grand Furniture Gallery has
an “F” rating with BBB, and has had 36 complaints filed against them in the
past 12 months.
against Grand Furniture Gallery often deal with delivery issues, including
consumers never receiving merchandise or not receiving their furniture within
the time frame they were originally promised. The company was invited to meet with BBB to discuss
ways to correct the underlying cause of the complaints, but has not responded
to the request.
Grand Furniture Gallery has worked to resolve more than half of the complaints,
the increasing trend of complaints is still alarming,” said Toby
Barfield, president and CEO of BBB serving Eastern North
Carolina. “Checking out a furniture retailer is
simple with bbb.org. Over the past 12
months, nearly 12,000 consumers checked with BBB for information on more than
500 furniture retailers in eastern North
In addition to checking out a retailer at bbb.org before buying furniture, BBB suggests
- Research the retailer. Ask your neighbors and friends for
recommendations and shop around for the best price before you buy.
- Ask for details in writing on
warranties, cancellations and returns. Request the retailer’s return or cancellation
policy, warranty information, a delivery date, your recourse as a customer
if the item isn’t delivered within the promised time frame, and the total
price, in writing. Review all of this information carefully before you buy
and make sure you have a detailed description of your transaction.
- Keep track of the delivery
date. Under the Federal Trade Commission's
Mail Order Rule, a company must ship your order within 30 days from the
time it receives the order, unless its promotional advertising clearly
states otherwise. If the company cannot ship your order within the time
period as it has stated, the company must send you written notice of the
delay and give you the chance to cancel your order if the delay is not
acceptable to you.
- Make sure you know the
furniture will fit the room. Most retailers will not give you your money back if
your furniture does not fit.
- Pay by credit card. You may be able to dispute
the seller’s charges if the goods never arrive or if you are not satisfied.
- If you are still not
satisfied, file a complaint with BBB. If you find defects after you have already
accepted delivery, and have had difficulty in getting a response from the
retailer, file a
complaint at bbb.org.
can find a BBB Accredited furniture retailer at http://www.bbb.org/raleigh-durham/accredited-business-directory.