year, Better Business Bureau serving Eastern North Carolina receives serious
complaints from consumers who have fallen prey to dishonest and sometimes
unlicensed moving companies. Following a few simple tips when looking for a
mover will go a long way toward protecting yourself from being victimized by scam
artists this moving season.
Locally, BBB received nearly 60 complaints against
movers in the past year. Complaints to BBB about movers are primarily about
damaged or lost goods, and final prices in excess of original estimates.
“Researching any company before doing business with
them is a great habit to get into and checking a mover’s credentials is critical,”
said Toby Barfield, president and CEO of BBB serving Eastern
North Carolina. “Last year alone, consumers relied on our BBB more
than 11,000 times for finding a trustworthy mover.”
BBB and the American Moving & Storage
Association offer the following advice for finding a trustworthy moving
- Research the company with
the help of:
Always check out the company first at bbb.org
NCUC regulates intrastate moving within North
Carolina. Your move cost will be determined by rates
issued by the Utilities Commission.
Federal Motor Carrier Safety Administration.
interstate movers must, at minimum, be licensed by the Federal Motor Carrier
Safety Administration and are assigned a motor carrier number you can verify at
- Get at least three in-home
legitimate mover will offer to give you a firm estimate online or over the
phone. Also, keep in mind that the lowest estimate can sometimes be an
unrealistic low-ball offer, which can cost you more in the end.
your rights as a consumer with both the state you currently reside in and where
you are moving to.
- Consider getting full value
Investing in full value
protection means any lost or damaged articles will be repaired or replaced, or
a cash settlement will be made to repair the item or to replace it at its
current market value. It is important to note that the required minimum
coverage of 60 cents per pound would not cover the replacement cost, for
example, of a flat panel TV if damaged in transit.
more information or to view the Business Review of a moving company in your
area, visit bbb.org.