Business Bureau serving Eastern North Carolina is advising consumers to do
their research before turning their car over to an auto repair service. While most
auto repairmen are honest and forthcoming, consumers need to be on the lookout
for those that are trying to make a quick buck.
important for consumers to be on the lookout for scams such as overcharging on
repairs, charging for labor that was never completed or performing careless
work. In 2010, BBB received more
than 12,000 complaints nationwide against auto repair mechanics, and in this
year alone, BBB has already received
nearly 11,000 complaints.
times consumers realize that they have been scammed, but they do not have any
way of proving it,” said Toby Barfield, president and CEO of BBB serving
Eastern North Carolina. “It is
extremely important to get all estimates for parts and labor in writing first
before authorizing anything.”
BBB recommends consumers consider the following tips before
turning their car over to an auto repair service:
Get a least three referrals. If you are looking for a qualified
mechanic, ask friends and family for recommendations. Also, visit bbb.org to
review the company’s Business Review.
Ask questions. Do not be embarrassed to request
technical definitions. Ask to be called and apprised of the problem, course of
action and cost before any work begins.
Get everything in writing. Before
authorizing repairs, get a written estimate for parts and labor. Tell the shop to
notify you before making additional repairs. Also, be sure to understand all
shop policies regarding labor rates, guarantees and acceptable methods of
Do a walk through with your mechanic.
When you pick up your vehicle, get an explanation of all work completed and get
all guarantees in writing. Ask that any major new parts that have been
installed be pointed out to you. Your repair bill should be itemized so that if
a problem occurs later, you can prove the item is covered by the guarantee.
additional information, visit us online at bbb.org.